Shipping policy
Shipping Policy – A.K Mart
Last Updated: July 2026
Welcome to A.K Mart. We are committed to delivering your orders safely and on time across Pakistan. Please read our shipping policy before placing your order.
1. Order Processing
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All orders are processed within 1–2 business days after order confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
2. Delivery Time
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Major Cities: 2–4 business days
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Other Cities & Remote Areas: 3–7 business days
Delivery times may vary due to weather conditions, public holidays, or courier delays.
3. Shipping Charges
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Shipping charges are displayed at checkout.
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We may offer Free Shipping on selected products or promotional campaigns.
4. Cash on Delivery (COD)
A.K Mart offers Cash on Delivery (COD) in most cities across Pakistan. Please ensure someone is available to receive and pay for the order.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS, WhatsApp, or email (if applicable) so you can monitor your shipment.
6. Delivery Delays
Although we strive to deliver on time, delays may occur due to unforeseen circumstances such as:
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Bad weather
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Public holidays
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Courier service issues
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High order volume
We appreciate your patience in such situations.
7. Incorrect Address
Please provide a complete and accurate shipping address. A.K Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
8. Damaged or Missing Items
If you receive a damaged parcel or an item is missing, please contact us within 24 hours of delivery with clear photos or videos of the package. We will investigate and resolve the issue as quickly as possible.
9. Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.
Thank you for shopping with A.K Mart!
We appreciate your trust and look forward to serving you with quality products and reliable delivery.